Quium Collaboration Utilities (QCU) are built to complement Cisco Unified Communications (UC) and to provide enhanced functionality to your system.
It consists of a base application and individual modules that can be purchased based on your requirements:
Each module is designed specifically to complement and enhance the features of UC, reducing your workload while improving adoption and usability.
The Quium Collaboration Utilities Base Appliance is loaded as a virtual application in your existing VMware ESXi environment.
Conferencing on a system is often inadequate or beyond most customers’ budgets. The Cisco built-in conferencing function consumes limited server or expensive router DSP resources. Live monitoring and management of the conference is also not available. A popular option is to use a hosted conferencing system. These services are mostly pay-per-minute and per-caller, which can be costly. Subscription-based conferencing services also generally require long-term contracts which can lock your company into a conferencing tool that you do not control and cannot customize to your business requirements. You could spend a large sum on a web and audio on premise system and pay for features you may never need. QCU provides an easy to use, high-quality, on premise conference bridge that can be customized with personalized recordings to provide a professional appearance without incurring per-minute costs. The QCU Conference Bridge provides a feature-rich audio conference environment where users can create new conference rooms, monitor participants on the bridge, record the conference (requires license), mute and unmute participants, remove participants from the conference, and lock the conference to prevent accidental intrusion – all via a simple and intuitive web interface. The ability to host multiple conference bridges with different IDs allows users to maintain individual conference rooms for different customers or employees, allowing greater flexibility to the bridge owner. Conference histories are archived and visible to bridge owners for review of conference attendees. The QCU conference bridge supports up to 300 simultaneous callers in any combination of conference sizes.
Conference recording on Call Manager’s built-in conferencing is not possible. Cloud-based services can record, but require major bandwidth for large conferences, come with heavy costs, and require you to trust that the recording (which may contain confidential corporate information) is adequately protected. Quium Conference Recording provides an on premise system where you can ensure private conferences are not potentially exposed to cloud data breaches. Quium Conference Recording can be easily added to the Conference Bridge functionality, which allows scheduled conferences to be automatically recorded, or recorded ad hoc during the call through its web interface. The conference recording allows bridge owners to document discussions for later use or transcription purposes, and hosts or administrators can instantly download or delete conference recordings as desired.
The built-in Call Detail Record (CDR) search functionality in CUCM is cumbersome, allowing for only phone number searches without any other parameters. This leads to exporting in a CSV format and using a spreadsheet to sort and search the data to find the desired information. Additionally, since the records are logged with a human- unfriendly time stamp, it requires translation into local time using a formula which is prone to human error. Quium CDR Search provides a near-instant ability to look up a call’s details and save or print them on the fly – boosting telephony staff productivity! Automatic conversion from Epoch time to the local time zone allows for simple interpretation of the presented data.
The Search Utility greatly increases productivity by allowing an administrator to find and export call records without required additional manual manipulation. Searches can be executed quickly by utilizing one to ten different search criteria in a given date and time range. Dates and times are automatically displayed in readable formats, making identification of specific calls a quick and intuitive process. Search results can be exported in CSV format or individual records which can be printed for later use. The CDR Search Utility also extends the storage of CDRs out to 366 days, allowing for greater visibility into past call history when necessary.
Without investing in an expensive billing application, administrative options for reporting on-call details are limited. Another challenge of Cisco’s CUCM reports is the time-consuming nature of exporting and manually generating reports. The scheduling feature of the reporting tool allows administrators to focus on other tasks instead of manually generating metrics from raw data. Conference reporting provides visibility into meeting attendance and its associated cost savings. All of these reports can be scheduled so administrators do not need to manually generate them. The Reporting Tool extends the functionality of the conferencing history and CDR search. More advanced reports and scheduled recurring reports can be set up to automate the gathering of data from conference bridge usage, or call detail records from CUCM. Reports are created in Adobe PDF format and can be downloaded or emailed, depending on whether they are generated manually or scheduled.
It is a challenge to find a simple, yet powerful call recording system not over-designed for interoperability with call center applications when your organization is looking for a basic CUCM “bolt on” solution. These expensive systems complicate the recording process and often require additional hardware and services in order to integrate them into your CUCM system, increasing your IT staff’s workload.
Quium provides a simple independent recording system. Simple and intuitive to use, and easy to administer, it delivers an off-the-shelf solution to address the complexities of call recording. The Quium Call Recording module can be added to the base appliance for any situations where phone calls need to be recorded without the cost and complexity of other call recording solutions.
A Secure File Transfer Protocol (SFTP) server is required for all Cisco UC deployments. This SFTP server is used to make backups of the Cisco UC configuration data, and is also used to download and store CUCM and other Collaboration application’s patches. Cisco only supports a handful of server types, therefore the setup of approved servers, application and patch management can be extremely time consuming.
The Quium SFTP Server provides a robust and feature- rich platform to store and manage UC backups and patches. Through patch management and the automatic calculation of MD5 hashes, patches can be validated, activated, deactivated, or deleted as required, providing a single pane of glass view of your Cisco UC patches.
The SFTP Server provides two valuable services to your CUCM system:
Cisco UC products, and any other applications that use SFTP for remote file transfer
Non-Windows® clients like iOS® and Android® do not work with either the Enhanced or Basic Directory Services. The same is true of any clients connecting through Expressway C&E pairs. This necessitates using User Data Services (UDS) to maintain a consistent user experience. UDS has one major limitation, however: it has no image services. One solution is to build a standalone web server with images for each of your users. However, maintaining this server can be time consuming and error-prone. UDS Image Server (UIS) is an efficient solution to leverage your existing Active Directory (AD) thumbnail images to provide visual enhancement to your Jabber environment.
UDS Image Server acts as a proxy to your existing AD images, so there is no need to create and manage a separate web server with images for Jabber. This eliminates administrative overhead, as well as the security risks of maintaining another network server. A custom “silhouette” can be uploaded in case a user does not have an image in AD, providing an opportunity for corporate branding. Low maintenance and simple integration make this tool a desirable addition to any Jabber deployment
Jabber without UDS Image Server
Jabber with UDS Image Server
VMware: 4.1 and later
Cisco Unified Communications Suite: 8.6 and later
For more information or to purchase Quium, please contact Sales at (425) 420-1580 or firstname.lastname@example.org. All subscriptions include 12 months of coverage, 2.x major and minor patches and phone support.
Collaboration Utilities Base Appliance
Interoperable with the Cisco Unified Communications Suite.
Audio Conference Manager. Requires Base Appliance.
Requires Base Appliance and Audio Conference Manager.
CDR Search Utility
Requires Base Appliance.
Conference and CDR Reporting
Requires Base Appliance and Conference Recording or CDR Search.
Requires Base Appliance.
SFTP backup and patch management for the Cisco Unified Communications Suite. Requires Base Appliance.
UDS Image Server
User Data Service AD Image Proxy module. Requires Base Appliance.