Quium Collaboration Management

Automated, intuitive, fast Call Manager administration​

Built to complement Cisco’s Unified Communications suite, Quium Collaboration Management provides solutions to expedite and simplify MAC work so your organization can use its time more efficiently. QCM is a user-friendly system that simplifies complex tasks within a single console page for effortless management.

Administrators can easily allow support staff to manage MAC while still enabling more complicated features -- all while maintaining 100% accuracy. Let general staff handle daily changes, adds, and deletes, and free up expensive IT personnel to work on high-priority, specialized tasks.

Benefits from the Quium Collaboration Management Suite include

  • A single dashboard to manage features and services across multiple UC applications
  • Easily configure complex features and services
  • Reduce time spent on administrative management and troubleshooting
  • Set end user permissions to enable self-service
  • Simple moves, adds, and changes
  • A quick return on investment

QCM System Configuration

Device configurations within Cisco UC are often complex. Processing many tasks can require  dozens of configurations across multiple pages.  This is time-consuming, leads to errors, and is a resource drain on your IT team.

With QCM System Configuration, you can:

  • Simplify complex tasks within a single console page for easy management
  • Configure even the most complex features using generally just one or two settings
  • View all related features and services from multiple UC applications in a single dashboard
  • Simplify all Moves, Adds, Changes of Users, Phones, VoiceMail, Jabber, Single Number Reach, Extension Mobility, Unified Contact Center Express agents, and more
  • Enable automatic population of fields, and hide all unused or unneeded settings
  • Automatically generate critical configuration fields using variables, advanced formulas, and masks, reducing complexity and providing the highest level of accuracy
  • Delegate Moves, Adds, and Changes to Help Desk or other teams:
    • Complex tasks are greatly simplified so even teams with little or no UC experience can easily configure them
    • Set permissions to eliminate the risk of the wrong people getting access to critical settings
    • Delegate access without having to open up network security and allow direct access to the critical UC servers
    • Securely delegate control with a balance of automatic configuration and individual permissions

QCM Self Service Portal

Administrative resources are often stretched thin, affecting costs and efforts associated with managing user accounts. QCM’s Self Service Portal (SSP) greatly reduces administrative workload by enabling end users to manage their own devices and deploy additional advanced features.

SSP greatly reduces administrative workload by enabling end users to manage their own devices.

The benefits of QCM Self Service Portal include:

  • Enhanced security by authenticating and validating all user interactions before sending them to UC servers
  • Allowing servers to be locked from direct user access, greatly enhancing critical voice security
  • Empower end user control with limited activity levels based on your permission settings
  • Enable end users to update their phone and line configurations
  • Facilitate secure personalization of phone and line settings without the need for direct connectivity to the UC server

Not sure where to start? Our team of experts is here to help you simplify your day-to-day – starting with determining the best tools for your workflow.